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What is car insurance claim?

Vehicle insurance comes as a much-needed respite in the event of an accident that may cause damage to your vehicle. Insurance claims help pay for the repair of the vehicle and other financial losses incurred. The insured can ask the insurance company to represent him/her or intervene on his/her behalf when the insured is responsible for any unintentional damages caused to a third-party. Since one pay car insurance premium, it is one’s right to make a claim when he/she is involved in an accident.

Types of car insurance claims

Cashless Claims

Get your car repaired at any of the insurer’s network garages, and you don’t have to pay upfront for the repairs. The car insurer provider will settle the claim with the workshop on your behalf. we will pay the repair costs as per the policy terms, directly to the garage.
Note that this facility will only be available at the network garages of your insurer.

Reimbursement Claims

For claim reimbursement, an insured has to pay for the repairs of the damage. And later, depending upon the terms and conditions of the car insurance policy, a reimbursement claim is made. In this type of car insurance claim, an insured does not need to get his/her car repaired at a network car garages of the insurance provider. However, the insured needs to submit the bills and repair receipts with the policy provider.

How to Claim Car Insurance Under Different Situations?

For a quick and hassle-free claim settlement experience, we recommend you report the accident immediately to Bima Buy claim settlement team. Our experienced team will help you at the earliest to avoid the claim rejection.

Steps to File a Car Insurance Claim

To get compensation for the damage or loss to the car or in case of injury, the policyholder needs to file a vehicle insurance claim successfully. Here are the steps to follow to claim insurance for car accidents.

Claim Intimation

The claim has to be reported to the insurer or to us as soon as possible.


The insurance company will let you know the documents needed to raise the claim.

Claim Application

Get ready will all the documents & the proofs to raise the claim. Apply for the claim on the website of through the agent.

Claim Status

After the survey, insurer company will let you know the status of your claim. After report submission the insurer will have to revert you within 30 days.

Reasons for Claim Rejections

Every car insurance claim that is raised by the policyholder may not be settled. Some claims get rejected. An insurance company reserves the right to accept or reject a claim. So, it is advisable to take the necessary precautions to avoid getting your claim rejected.

  • Providing incorrect information while raising a claim.
  • Claims raised against damage that is not covered by the policy.
  • In case the claim is raised after the car insurance policy has lapsed.
  • Unreasonable delay in raising the claim request.
  • Driving the insured car without a valid driving licence.
  • The insurance of your second-hand car is still under the previous car owner.
  • The owner/driver uses the car for purposes other than those mentioned in the policy.
  • A false claim made with untruthful information. Such claims are known as fraudulent claims.
  • Driving the insured car under the influence of alcohol or other intoxicating substances at the time of the accident.
  • Damages to your car due to carelessness, such as starting the engine of a water-logged car.
  • Claims raised for reasons that are otherwise not covered as per the terms and conditions of the insurance policy.
Documents Required to File a Claim
  • Registration certificate of the vehicle
  • Duly filled & signed claim form
  • FIR copy might be needed in case of accident or theft
  • Insurance policy document
  • Valid driving license
  • Original repair bills & receipts

What Happens After the Claim Is Filed?

After you file your claim, the insurance company initiates the car accident insurance claim settlement process. A surveyor will be assigned to your case by your insurer. The surveyor will visit the garage where your car is being repaired for inspecting the damage. If everything is in order, your claim will be accepted, and you will be compensated for the accident.

Drive stress free with Bima Buy quick & hassle-free claim settlements

Claim Settlement Team

Dedicated claim settlement team to handle all your claims. With a Claim Settlement ratio of 97.2% we are experts in claims

Network Garages

Wide network of garages to give you a smooth cashless claim experience.

Quick Claim Settlement

Enjoy instant claim settlement for minor car damages.

FAQs about car insurance claims

There are chances of your claim being partially or completely rejected. It is important to intimidate immediately so that claims are handled according to the terms and conditions of the policy.

The term ‘totaled car’ refers to a total loss to the insured car. In case of a total loss, you will get the Sum Assured amount or the Insured Declared Value (IDV) as compensation against your insurance policy.

The regular comprehensive cover does not provide coverage for engine repair. However, you can opt for the Engine Protect add-on cover. ACKO will reimburse the repair cost of the engine due to water ingression or due to oil leakage if you purchase the Engine Protect add-on.

You can choose to place your car insurance claim in one of the two available methods which are provided by most insurance providers. They are – cashless claims and reimbursement claims. The cashless claim is one where the insurance provider settles the bill for repairing your vehicle with the network workshop where you get your car fixed. The reimbursement claim, on the other hand, is the form of claim wherein you will be responsible for settling the bill at the first place followed by which you will have to submit the relevant eligible bills of repair to the insurance provider. The insurer will reimburse the repairing charges on the basis of their terms and conditions.

No, you will not be able to claim insurance in this case. In case you place a claim for the damages incurred by your car, the insurance provider will reject the claim.

Yes, as per the generic terms and conditions of the insurance providers, you will be required to go through the step wherein a surveying inspector will be assigned for the inspection of your vehicle before the claim process is advanced. However, many insurance providers also allow you to make the process faster by allowing e-inspection. You can get in touch with your insurer to get a clear picture on the same and advance accordingly.

Yes, you can opt for the reimbursement claim process. You need to inform us before you repair your car at the garage of your choice so that we can make a note of the same. Submit the original invoices or cash receipts of the repair, and we will reimburse the bill as per the terms and conditions of the policy.

No, you do not need to report an FIR for your motor insurance claims except it involves injury to someone else, damage to someone else’s property, or in case your car is stolen.

Yes, you can raise a claim through the Own Damage cover, which is part of the comprehensive car insurance policy. Under this cover, you will be compensated for damages to your case in case of accidents, fire, theft, natural calamities, or riots.